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Privacy Policy

1. A legal disclaimer

TIMA PTE. LTD. ("TIMA Pilates," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.timapilates.com) or use our services.

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This policy complies with the Personal Data Protection Act 2012 (PDPA) of Singapore and other applicable data protection regulations.

Privacy Policy

2. Information We Collect

2.1 Personal Information You Provide

We may collect the following information when you:

  • Book a class or purchase a package

  • Create an account

  • Contact us

  • Fill out forms

This includes:

  • Identity Data: First name, last name, date of birth

  • Contact Data: Email address, phone number, billing address

  • Health Data: Medical conditions, injuries, fitness goals (only as relevant to safe participation)

  • Financial Data: Payment card details (processed securely through third-party providers)

  • Transaction Data: Details about payments and bookings

  • Marketing Data: Preferences for receiving marketing communications

2.2 Information Automatically Collected

When you visit our website, we may automatically collect:

  • Technical Data: IP address, browser type, device information

  • Usage Data: How you interact with our website

  • Cookies: Please see our Cookie Policy section

2.3 Information from Third Parties

We may receive information about you from:

  • Payment processors

  • Social media platforms (if you interact with us there)

  • Marketing partners

3. How We Use Your Information

We use your personal data for the following purposes:

3.1 Service Delivery

  • Process bookings and payments

  • Manage your account

  • Provide classes and services

  • Communicate about your bookings

3.2 Health and Safety

  • Ensure safe participation in classes

  • Adapt services to your needs

  • Emergency contact purposes

3.3 Business Operations

  • Improve our services

  • Manage our relationship with you

  • Process payments and prevent fraud

  • Comply with legal obligations

3.4 Marketing (with consent)

  • Send promotional offers

  • Inform about new classes or services

  • Share wellness tips and content

4. Legal Basis for Processing

We process your personal data based on:

  • Consent: For marketing communications and health information

  • Contract: To provide services you've purchased

  • Legal Obligation: To comply with laws and regulations

  • Legitimate Interests: For business operations and improvements

5. Data Sharing and Disclosure

5.1 We may share your data with:

  • Service Providers: Payment processors, booking systems, email services

  • Professional Advisors: Lawyers, accountants, insurers

  • Government Authorities: When required by law

5.2 We do NOT:

  • Sell your personal data

  • Share health information without consent

  • Transfer data outside Singapore without adequate protection

6. Data Security

We implement appropriate security measures including:

  • Encryption of sensitive data

  • Secure servers

  • Limited access to personal data

  • Regular security assessments

  • Staff training on data protection

However, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your personal data for:

  • Active Clients: Duration of your relationship with us

  • Inactive Clients: Up to 3 years for re-engagement

  • Financial Records: 5 years as required by law

  • Health Records: 6 years after last treatment

  • Marketing Lists: Until you unsubscribe

8. Your Rights

Under the PDPA, you have the right to:

  • Access: Request a copy of your personal data

  • Correction: Update inaccurate information

  • Deletion: Request removal of your data (subject to legal requirements)

  • Portability: Receive your data in a structured format

  • Withdraw Consent: Opt-out of marketing communications

  • Object: To certain types of processing

To exercise these rights, contact us using the details below.

9. Children's Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal data from children under 16. If you are under 16, please do not provide any information without parental consent.

10. International Transfers

Your data is primarily stored in Singapore. If we transfer data internationally, we ensure:

  • Adequate protection measures

  • Compliance with PDPA requirements

  • Your rights are protected

11. Cookies and Tracking

11.1 What are cookies?

Cookies are small files stored on your device that help us improve your experience.

11.2 Types of cookies we use:

  • Essential: Required for website functionality

  • Analytics: Help us understand website usage

  • Marketing: Used to deliver relevant advertisements

11.3 Managing cookies:

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

12. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their privacy policies.

13. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be:

  • Posted on our website

  • Notified via email for significant changes

  • Effective upon posting unless otherwise stated

14. Contact Us

For privacy-related questions or to exercise your rights, contact our Data Protection Officer:

TIMA PTE. LTD.
Attn: Data Protection Officer
Orchard, Singapore
Email: hans@timapilates.com

15. Complaints

If you're unsatisfied with our response, you may lodge a complaint with:

Personal Data Protection Commission (PDPC)
10 Pasir Panjang Road #03-01
Mapletree Business City
Singapore 117438
Website: www.pdpc.gov.sg

16. Consent and Acknowledgment

By using our services or website, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal data as described herein.

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